Our policy on IMPRESSION KITS lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. To be eligible for a return and refund, your Impression Kit must be unused, unopened and in the same condition that you received it.
If our dental professionals determine that you're not a good fit, you'll also receive a full refund for the amount you spent on our service. Once you’ve received and approved your Treatment Preview and production on your SMILELOVETM CUSTOM CLEAR ALIGNERS have started, refunds are only allowed for manufacturing defects, including ill-fittings. A gap on the bottom of the aligner is not indicative of an incorrectly manufactured aligner. Each aligner is custom made, as such aligners in production and/or manufactured aligners are not eligible for return or refund.Manufactured aligners are not eligible for a return or refund. Custom in-house financing plans return and refund policies will depend on the custom plan provided. See full return policies at checkout. If you purchased aligners from an authorized scan center, do not return them to the scan center, instead, please contact Smilelove Customer Service with any questions or requests for refunds.
SMILELOVE’S foundational principle is to bring happiness of our customers. If you receive your Treatment Preview, and you are unsatisfied, you're entitled for a full refund.
In the unlikely scenario that you're unhappy with the results after your treatment, and have complied with all the aligner wear and care instructions, we will work with you to determine next steps based on a comparison of the original Treatment Preview, and the actual result.