Smilelove’s foundational principle is the happiness of our customers. If you receive your preview and are unsatisfied with the results we can give you, we will issue a full refund. A preview is a graphical representation of before and after images of the progress you will receive by using SMILELOVE CUSTOM CLEAR ALIGNERS. Previews are delivered to you electronically, and viewed on your own device three weeks after we perform a scan or receive your kit back. To be eligible for a refund if you are using a kit, the completed impression kits need to be sent to Smilelove and you must receive your preview.
IMPRESSION KITS are ineligible for a refund due to hygienic reasons. All other non-custom Smilelove products are eligible for a return thirty (30) days from the date of purchase. To be eligible for a return and a refund, the non-custom made product must be unopened, unused and in the same condition that you received it.
If our licensed dental team determines that our process is not a good fit for your case, you will receive a full refund. Once you’ve received and approved the Treatment Preview for your SMILELOVE CUSTOM CLEAR ALIGNERS, refunds are only allowed for manufacturing defects. A gap on the bottom of the aligner is not indicative of an incorrectly manufactured aligner, and aligners may need to be buffed and trimmed at home. Each aligner is custom made, and aligners in production and/or manufactured aligners are not eligible for a return or refund.
In the unlikely scenario that you are unhappy with the results after completing your treatment, we are happy to work with you to determine what the issue may be, and will help you achieve the results of your original Treatment Preview.
All refunds are processed 3-5 business days after approval, and are returned to the customer via the customer's original purchasing method only. Banks will typically return funds within 3 business days.